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Return Policy for Turnkey Computer Systems
You may return a turnkey computer system within 20 days of receipt provided that it returned with all the manuals, software, and accessories that shipped with the system, and the system is in ‘LIKE-NEW’ condition, and the system is returned in its original packaging. There will be a 15% integration and restocking fee, and shipping charges are not refundable. There are no cash refunds. Some custom parts of a system, such as SKB Cases or Reflecmedia products are not returnable. All installed software that has been registered cannot be returned. Please wait to register your software if you are not sure if you’ll be keeping your system.
Lifetime Support Policy for Turnkey Computer Systems
Video Hardware Services LLC provides extensive support resources for your system for as long as you own your system (non-transferable). Support includes access to resources on the web provided by VHS and its partners, e-mail support, links to drivers, etc.
Telephone tech support is available from 10AM till 6PM EST M - F. Additional tech support plans are available. E-mail Support is available 24 hours a day, 7 days a week via support@videohardware.com. If you do not have a broadband connection (DSL, Cable, T1, etc.), you should consider getting a fast internet connection. Most free product updates and service packs are available via download only, We do provide updates via CD and UPS for a nominal shipping and handling fee for those who cannot obtain a broadband internet connection. All of our systems are broadband ready!
Hardware Warranty Policy for Turnkey Computer Systems
Video Hardware Services, LLC ("VHS, LLC") warrants that the turnkey computer systems it manufactures will be free from defects in materials and workmanship. The standard limited warranty term is 1 year beginning on the date of invoice. Purchasers may opt to purchase an additional 1 or 2 Year Warranty that brings the total warranty time to 2 or 3 years. Some components have manufacturer warranties that go beyond 3 years and up to 5 years. After the 1 year (or 3 year option if purchased), the customer is responsible for shipping the defective components back to the manufacturer. As always, we’ll help you diagnose problems though our normal support channels.
PLEASE KEEP YOUR ORIGINAL PACKAGING FOR YOUR SYSTEM. WE MAY REQUIRE YOU TO PURCHASE A BOX IF YOUR SYSTEM NEEDS TO BE SENT IN, AND THIS WILL DELAY YOUR REPAIR.
This limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by VHS, LLC, usage not in accordance with product instructions, failure to perform required preventive maintenance (such as keeping filters clean), and problems caused by use of parts and components not supplied by VHS, LLC.
This limited warranty does not cover any items that are in one or more of the following categories: software; monitors, keyboards, and mice, accessories or parts added to a VHS, LLC system after the system is shipped from VHS, LLC; accessories or parts added that are not installed in the VHS, LLC factory. In some cases, VHS represents the products we sell, but we have no control over the warranty of these products.
During the warranty period beginning on the invoice date, VHS, LLC will repair or replace products returned to VHS LLC's facility. To request limited warranty service, you must contact VHS LLC's Technical Support Dept. at 627-5337 within the limited warranty period. If limited warranty service is required, VHS LLC will issue a Return Material Authorization Number. You must ship the products back to VHS LLC in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. VHS LLC will ship the repaired or replacement products to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations must be paid in advance. These are our US terms only. During the first 60 days and while the system is under warranty, VHS will ship replacement parts Next Day service at our expense. After the first 60 days, VHS will ship replacement parts via UPS Ground service at our expense. If a customer wants expedited service, the customer is responsible for those charges. NOTE: Before you ship the product(s) to VHS, LLC, back up the important data on the hard-disk drive(s) and any other storage device(s) in the product(s). Although, we usually try and rescue or preserve data, anything can happen in the shipping of the system, etc. VHS LLC owns all parts removed from repaired products. VHS, LLC uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. If VHS, LLC repairs or replaces a product, its limited warranty term is not extended.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). VHS LLC's RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THERE ARE NO IMPLIED OR EXPRESS WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL SOFTWARE SOLD IS SOLD “AS IS” WITH NO WARRANTY OF ANY KIND.
VHS LLC DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
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