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Support and Warranty Options
DreamCARE
Industry leading support plan
The DreamCARE plan is our standard plan, and it’s included with every DreamStation system. You will get all the benefits listed below. Choose this plan if you are somewhat familiar with computers and can perform tasks like software updates yourself or perhaps you will not need after hours technical support. Keep in mind that many of our components have 5 year warranties from the manufacturer. We will take care of all returns and RMA’s for the first 3 years. In addition, for the first 12 months, we will replace hard drives with a new drive, not a refurbished one.
- Telephone tech support for hardware failures from 10AM to 6PM EST M-F
- Remote Technician for hardware failures *
- Discounts on Remote software training *
- Parts and Labor included for hardware failures
* requires Broadband Internet connection
3 Year Standard Hardware Warranty and Support Plan
THIS PLAN IS INCLUDED WITH EVERY DREAMSTATION COMPUTER INCLUDING OUR NOTEBOOKS.
Premium DreamCARE++
the ultimate support plan for you, your business, and your sanity
Choose this plan to get the best support available anywhere.
We will take care of all your software maintenance , so you can just create and produce. Check out these benefits of the Premium DreamCARE++:
- Priority Telephone tech support from 8AM to 8PM EST M-F (weekend call backs for urgent issues)
- Remote Technician for software and hardware failures*
- Enhanced support for software workflow help.
Can’t figure out the best settings to make a Blu-ray? WE CAN HELP! - Advance cross-shipping of replacement parts with free shipping
(credit card guarantee required) - Extended Access to Remote Technician on evenings and weekends
- Remote Software Troubleshooting*
- Remote Software and Driver Updating Assistance*
- Quarterly Remote 'Pro-Active' Diagnosis and Prevention
- Software Maintenance and error log checking
- We will find your hardware issues before they become a problem
- Discounts on Remote Training Sessions
- Parts and Labor included for hardware failures for the entire 4 year period
* requires Broadband Internet connection
4 Year Premium Hardware Warranty and Support Plan----$599
- adds Premium Support to the Standard Plan for 4 years
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