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Support and Warranty Options
DreamCARE
Industry leading support plan
The DreamCARE plan is our standard plan, and it’s included with every system. You’ll get all the benefits listed below. You can extend this protection to 2 or 3 year terms. Choose this plan if you are familiar with computers, can perform tasks like software and driver upgrades yourself. Our knowledge-base provides lot’s of info on common issues and their solutions. Keep in mind, that all of our hard drives have 5 year warranties from the manufacturer, our motherboards and CPUs have 3 year warranties directly from the manufacturer.
- 24/7 Lifetime Access to Knowledgebase/FAQ & Help Desk
- Ask and submit tech questions and keep list of our answers and instructions online that you can easily access
- Telephone tech support for hardware failures from 10AM to 6PM EST M-F
- Remote Technician for hardware failures*
- Discounts on Remote software training*
- Parts and Labor included for hardware failures
* requires Broadband Internet connection
1 Year Standard Hardware Warranty and Support Plan-INCLUDED
2 Year Standard Hardware Warranty and Support Plan----$299
- adds Standard Support for 1 additional year and extends Hardware Warranty to 2 years
3 Year Standard Hardware Warranty and Support Plan----$399
- adds Standard Support for 2 additional years and extends Hardware Warranty to 3 years
Premium DreamCARE++
the ultimate support plan for you, your business, and your sanity
Choose this plan to get the best support available anywhere. We will take care of all your software maintenance, so you can just create and produce. Check out these features:
- 24/7 Access to Knowledgebase/FAQ & Help Desk
- Remote Technician for hardware failures*
- Ask and submit tech questions and keep list of our answers and instructions online
- Receive priority response to your questions
- Priority Telephone tech support from 9AM to 7PM EST M-F
- Advance cross-shipping of replacement parts with free shipping
(credit card guarantee required)
- Extended Access to Remote Technician on evenings and weekends
- Remote Software Troubleshooting*
- Remote Software and Driver Updating Assistance*
- Quarterly Remote 'Pro-Active' Diagnosis and Prevention
- Software Maintenance-error log checking
- We’ll find your hardware issues before they become a problem
- Discounts on Remote Training Sessions
* requires Broadband Internet connection
1 Year Premium Hardware Warranty and Support Plan----$499
- adds Premium Support to the Standard Plan for 1 year8
2 Year Premium Hardware Warranty and Support Plan----$899
- adds Premium Support for 2 years and extends Hardware Warranty to 2 years
3 Year Premium Hardware Warranty and Support Plan----$1249
- adds Premium Support for 3 years and extends Hardware Warranty to 3 years
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