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Terms and Conditions of Sale
Return Policy
All returns require prior authorization. Please call 1-603-627-5337 x202 to arrange for an RMA number. Any videotapes, DVD’s, or other software are non-returnable if opened. All special order products are non-returnable. Any defective returns, authorized by VHS LLC, will be replaced with a similar or like item(s). Shipping damage must be reported immediately. Any other returns are at the sole discretion of Video Hardware Services LLC and are subject to a 20% restocking fee. Turnkey Computer systems have their own return policy found here. There are no cash refunds.
Warranty Policy
In respect to products that are sold, but not assembled or designed by VHS LLC, you are entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. Video Hardware Services LLC makes no additional or independent warranty on any of the products sold. The company will assist in getting products repaired or replaced under a manufacturer’s warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. Video Hardware Services LLC shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised in advance of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Turnkey Computer systems (completely assembled) have their own warranty from Video Hardware Services LLC
Click here for our computer warranty
Errors and Omissions
Video Hardware Services LLC makes every effort to ensure the accuracy of the information published on our Web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Video Hardware Services LLC makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, Video Hardware Services LLC shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Video Hardware Services LLC shall immediately issue a credit in the amount of the incorrect price.
Non-United States Online Users
Sales of our products must follow the U.S. Commerce Department Regulations and State Department restrictions. Certain hardware products may not be exported to certain countries, or may be exported only with individual licenses; and software that contains DES data and/or encryption technology may not be exported outside the U.S.
U.S. Government Restrictions
Sales of software to the U.S. Government may be subject to license restrictions in accordance with DFARS 252.227-7013(1) and FAR 52.227-19. Video Hardware Services LLC is able to provide government pricing on many of our products. Ask your sales rep for details.
Standard Terms of a Sale
All sales will be subject to the following terms and conditions:
- The Customer acknowledges these terms and conditions by placing an order to purchase a product from Video Hardware Services LLC.
- All sales shall be deemed made in the State of New Hampshire, USA, regardless of the location of the Customer. The Customer also agrees that any dispute with Video Hardware Services LLC arising out of any purchase(s) by the customer shall be brought exclusively to the state or federal courts located within the State of New Hampshire.
- Any prices and promotions that are listed on the Website are subject to change without notice.
- Payment is due before shipment of product(s). In such case of any credit card payment, the payment terms shall be as set forth in the credit agreement of the cardholder.
- The Company’s shipping terms are F.O.B. (Freight On Board) Manchester, NH. Video Hardware Services LLC will arrange payment for shipping with the carrier, but the costs become the responsibility of the Customer. The risk of loss is transferred to the Customer when Video Hardware Services LLC delivers the product to the carrier. The Company is not liable for any delays in shipping and the delivery times are estimates only.
- The Customer agrees to abide by any and all license provisions or end user agreement imposed by the publisher or manufacturer.
- Products (including equipment and software) sold internationally by Video Hardware Services LLC, may be exported from the United States only in accordance with the Export Administration Regulations. Any diversion contrary to the United States law is prohibited. The customer represents and warrants that it is eligible to receive products under the United States law. The customer agrees to abide by any export or re-export restrictions imposed by the publisher or manufacturer. Video Hardware Services LLC cannot accept any credit card purchases for overseas products costing more than $200. Please contact sales@videohardware.com to arrange for a wire transfer.
- Video Hardware Services LLC warrants that it has good title to any hardware (products) it sells, and that it has proper authority to license the software (products) it distributes.
- All shipping Charges on the website assume a US location (excluding Hawaii and Alaska). If you are located outside of the continental US, your invoice will show a US shipping charge, and you will be contacted for the actual shipping charge to your country, and then you may decide if you wish to purchase the product.
- Video Hardware Services LLC disclaims all other warranties, express or implied by law, including merchantability and use for a particular purpose even if the company has been informed ahead of time about these requirements.
- Video Hardware Services LLC does not warrant the performance or integrity of any product it sells; the Company passes through to the Customer whatever end-user warranty the manufacturer or software publishers provide with their respective products.
- Note --- Any statements made to you in the course of any prior, current, or future sale are subject to the year 2000 information and readiness disclosure act, (__U.S. C.__) (P.L. 105-271). In the case of a dispute, this act may reduce your legal rights regarding the use of any such statements, unless otherwise specified by your contract or tariff.
- The Limitation of Liability is as follows:
IN NO EVENT SHALL Video Hardware Services LLC BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL Video Hardware Services LLC’S LIABILITY EXCEED THE REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
- Any return of products is subject to the Company’s current return policy as stated in the Return Policy.
- The standard terms and conditions of a sale are the complete and final agreement between a Customer and Video Hardware Services LLC for the matters set forth herein, and shall only be supplemented by the price(s), quantity, and descriptions on the Company’s invoice for the relevant sale. Any terms contained in a Customer’s purchase order, offers to buy, terms and conditions, and the like shall have no effect to the standard terms and conditions of a sale.
These terms and conditions of a sale shall be interpreted by and be subject to the laws of the State of New Hampshire. In any event, that any section or portion of a section are deemed to be unlawful or unenforceable, than that section or portion of a section shall be stricken from the sale, and the remaining terms and conditions shall continue to be in full force and effect.Video Hardware Services LLC shall not be responsible for damages or delays resulting from Acts of God, and from any other actions, both governmental and otherwise, including but not limited to war, riot, seizure, terrorism, and embargo.
Video Hardware Services LLC may from time to time without notice modify these terms and conditions of a sale.
Video Hardware Services LLC reserves the right to change, alter, or cancel promotions listed on the website at any time without notice. All promotions are subject to product availability.
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